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Information we process under contractual obligation:
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, email address and telephone number. We need your contact details in order to process your order and ensure it gets to you safely and securely.
We will also send you a confirmation email with updates on your order and with the tracking details of your shipment.
Should there be an issue with your order, we will contact you either via email or the given phone number. Your phone number together with any delivery instructions might also be passed onto the courier services should you choose “courier” delivery as they might need to contact you prior their arrival.
As a final step of our order we ask all our customers for a Feedback. We use Trust Pilot as a platform to request and evaluate customer feedback and thus provide them with our customers email address. This email address is solemnly used to generate the feedback request only. You can unsubscribe from these emails either directly with Trust Pilot or by emailing us on email@example.com
Information we process with your consent:
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need. We keep your name and email address so as to be able to track our communications with you to provide a high quality service.
You can visit our website without giving away your personal information, but we would like to make you aware, that Sumo Rubber uses Google Analytics and Cookies so we can improve our service, user experience and analyse how our website is used. Aside from the approximate location, the information collected by Google Analytics is mostly anonymous traffic data including browser information, device information, language etc. You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer. We do not collect or store any additional information.
You also opt out of Google Analytics without affecting how you use our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page.
Information we collect for legitimate interest:
All customers have an option to purchase our goods as a guest. If you decide to create an account with us, you will notice we are asking our customers for their motorcycle model. This piece of information is voluntary and for our internal purpose only. As we target very specific market, knowing our customers motorcycles is vital for us when selecting future products for manufacturing.
Also as a registered customer you will have an option to sign up for a Newsletter. This piece of marketing is sent out once a month to all subscribers using the Mailchimp mailing service. We do not send any other unsolicited emails. You can unsubscribe from Newsletter anytime either directly with Mailchimp (link at the bottom of each Newsletter) or by emailing us direct on firstname.lastname@example.org
Information regarding your payment:
When processing a payment for goods at our website you have two options: