Privacy Policy

INTRODUCTION

This is the privacy policy of Sumo Rubber Ltd. In this document, "we", "our", or "us" refer to Sumo Rubber.
We are company number SC555021 registered in Scotland, United Kingdom.
Our registered office is at 272 Bath Street, Glasgow, G2 4JR, United Kingdom.


You can contact us on our email: info@sumorubber.com at any time to request access to the information that Sumo Rubber has about you, correct any information (if you can’t do so yourself in your Account section), or delete the information Sumo Rubber has about you.


PERSONAL DATA
Information we process under contractual obligation:
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, email address and telephone number. We need your contact details in order to process your order and ensure it gets to you safely and securely.
We will also send you a confirmation email with updates on your order and with the tracking details of your shipment.
 
Should there be an issue with your order, we will contact you either via email or the given phone number. Your phone number together with any delivery instructions might also be passed onto the courier services should you choose “courier” delivery as they might need to contact you prior their arrival.
 
As a final step of our order we ask all our customers for a Feedback. We use Trust Pilot as a platform to request and evaluate customer feedback and thus provide them with our customers email address. This email address is solemnly used to generate the feedback request only. You can unsubscribe from these emails either directly with Trust Pilot or by emailing us on info@sumorubber.com
 
Information we process with your consent:
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need. We keep your name and email address so as to be able to track our communications with you to provide a high quality service.
 
You can visit our website without giving away your personal information, but we would like to make you aware, that Sumo Rubber uses Google Analytics and Cookies so we can improve our service, user experience and analyse how our website is used. Aside from the approximate location, the information collected by Google Analytics is mostly anonymous traffic data including browser information, device information, language etc. You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer. We do not collect or store any additional information.
You also opt out of Google Analytics without affecting how you use our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page.
We aim to obtain your consent to process this by asking you to agree to our use of cookies the first time you visit our website.
 
Information we collect for legitimate interest:
All customers have an option to purchase our goods as a guest. If you decide to create an account with us, you will notice we are asking our customers for their motorcycle model. This piece of information is voluntary and for our internal purpose only. As we target very specific market, knowing our customers motorcycles is vital for us when selecting future products for manufacturing.
 
Also as a registered customer you will have an option to sign up for a Newsletter. This piece of marketing is sent out once a month to all subscribers using the Mailchimp mailing service. We do not send any other unsolicited emails. You can unsubscribe from Newsletter anytime either directly with Mailchimp (link at the bottom of each Newsletter) or by emailing us direct on info@sumorubber.com
 
Information regarding your payment:
When processing a payment for goods at our website you have two options:
 
Direct payment using Stripe – all personal data is provided to Stripe platform and govern by their Privacy Policy. Only a trace of this transaction is kept on our server (ie. Last 4 digits of your card and expiry date). We do not store or at any point view the full details of you debit or credit card.
 
Payments via PaypalUsing this form of payment, you will be transferred to a secure page on the website of Paypal. Once you leave our store’s website, you are no longer governed by this Privacy Policy or our website’s Terms & Conditions. The only information that we are given in this instance is the email address you used to process the Paypal payment from.
 

WEBSITE HOSTING

Our store is hosted on 1and1.co.uk using Opencart. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through 1and1.co.uk data storage, databases and the general 1and1.co.uk application. They store your data on a secure server behind a firewall.


SECURITY & RETENTION

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us. Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
 
All details that we collect are stored securely in an electronic form in the admin interface of our website. Only authorised personnel have access to this interface.
We do not store any hard copies with your personal data, the only exception is one copy of a customer invoice that is required by law for accounting purposes. This is kept secured and accessed only by relevant staff. 
 
We keep your personal information only for as long as required by us to provide you with the services you have requested and to comply with other law, including for the period demanded by our tax authorities.


CHANGES TO THIS PRIVACY POLICY

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.


QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at info@sumorubber.com
 
In Glasgow 18th May 2018