Here at Sumo Rubber we have created our loyalty program to say 'thank you' to our loyal and returning customers.
How do I join Sumo Rubber loyalty program?
You will be automatically enrolled in the Rewarding Loyalty Program if you register an account with us at check out. We don’t require any additional personal details from you.
How do I earn loyalty points?Every product has a point value assigned. You earn approximately 5 points for every €1 you spend on purchasing products on our website. You will not earn points for postage cost. Each time you place an order and we process it, you will receive an email with your updated loyalty points balance. You can use these points next time you buy parts from us.
How do I check my loyalty points balance?Each time you shop at sumorubber.com using your registered account, you will receive our loyalty program email with your updated loyalty points balance. To check your current balance of reward points, just log in to your account and select Your Reward Points in the left hand side menu.
How do I use my Reward Points?
Next time you shop on our website and log into your account at Checkout, option to use Rewarding Points will show amongst the Payment Options. You can then select the amount of point you would like to use. Every 100 points equals to €1.
Can I use the points somewhere else or transfer them to someone?
The Rewarding Loyalty Program is exclusive to sumorubber.com website only, and points collected can be only used on purchases made on our website. All points are non-transferable and can be used only by the person who earn them.
Is there an expiry date for my points?
No, Reward Points you earn do not expire, however we reserve the right to amend the amount of points you earn per product or their value in future.
If I decide to close my account, will I get refunded the value of my points?
No, sorry, reward points have no monetary value, you can’t purchase or sell them. They are a discount given to our returning customers.
Is there a way I can get extra points?
Yes, there is. We trying to improve customer experience by adding Reviews to our products and who would be best to ask other than our returning customers? If you have few spare minutes, please review the products you have bought. For every genuine review we will reward you 100 extra points. You can leave as many reviews as you want, as long as you have bought the product you are rating. You can rate each product only once!
If you have any other questions about our loyalty program, please feel free to contact us.